Policies & Disclaimers
Cancellation Policy
Customers may cancel at any time. Cancellations must be made at least 24 hours before the next billing cycle. No partial refunds are issued.
Weather & Safety Policy
For the safety of our valets, during major winter snowstorms, severe icing, or extreme weather conditions, driveways and pathways must be cleared and accessible. If severe weather prevents safe service completion, your account will automatically receive a pro-rated credit for that week.
Waste Scope & Accessibility
Standard service applies strictly to standard wheeled trash and recycling receptacles. Loose bags, bulk items, un-broken down boxes, or yard waste outside of bins are not eligible for standard valet handling. Customers requiring assistance with breaking down cardboard boxes, staging heavy items, or handling yard waste bags must add the Cargo Butler service ($25) at checkout. Bins must be freely accessible and not locked behind gates or vehicles. We do not handle hazardous materials.
City Misses
If the municipal garbage truck fails to empty the bins due to city delays or weather, Rubbish Butler’s service of moving the bins to and from the curb is still considered rendered.
Please note the following details regarding our service:
- Premium Sanitization: The Executive Butler tier includes a weekly wipe-down of both the bin handles and lids, plus an interior deodorizing spray to keep garages smelling fresh.
- Delayed Truck Policy: Evening return sweeps happen between 5:00 PM and 8:00 PM. If the township collection trucks are delayed and have not emptied your bins by 8:00 PM, we will leave them at the curb and return the following day to put them away.
- The Early Return (Text Alert): For Executive Butler clients, if you notice the township trucks have emptied your bins early in the day and you want them put away immediately, simply text our team and we will return them as soon as possible before our normal evening sweep.